|www.co.hunterdon.nj.us | Hunterdon County Consumer Affairs
NJ Division of Consumer Affairs
LINKS OF INTEREST:
The Hunterdon County Office of Consumer Affairs provides a free service, funded by the Hunterdon County Board of Chosen Freeholders. This office evaluates, investigates and mediates consumer complaints against businesses or services located within Hunterdon County. We will refer complaints to the appropriate state or federal agency, when applicable. While we cannot recommend a business, product or service, we will provide helpful information to make informed decisions in the marketplace.
If you have a consumer complaint you must contact the business first. Try talking to a manager. Most problems are resolved at this level. If you are still not satisfied, try contacting the owner of the business or the businessís corporate headquarters. We cannot investigate or resolve complaints from consumers against other consumers nor can we take action if a complaint has involved court action or a court decision. If you are still not satisfied after contacting the business, then you may file a complaint with the Hunterdon County Office of Consumer Affairs.
Where to BeginIf you have a consumer concern with a business or service in Hunterdon County, the Consumer Affairs office is available to help resolve the problem. The office accepts complaints in the following ways:
- You may mail a completed Complaint Form to:
Hunterdon County Office of Consumer Affairs
PO Box 2900
Flemington, New Jersey 08822-2900
- You may Fax a completed Complaint Form to:
- You may make an appointment AFTER you have completed your Complaint Form by calling:
Documentation Concerning the Complaint (receipts, invoices, contracts, warranties, etc.) will be required to support your complaint.
Your local County Consumer Affairs Office is often the best place to go when you have a problem. The office has also established relationships with many federal and state agencies and your complaint may be forwarded to the appropriate agency.
What Happens Next:
Upon receipt of a consumer complaint, the Hunterdon County Office of Consumer Affairs will attempt mediation by sending a copy of the information provided on the complaint form to the business involved in an effort to reach a resolution of the dispute. The mediation process that we provide relies on the voluntary cooperation of both the consumer and the business. The Hunterdon County Office of Consumer Affairs cannot act as your private attorney and does not act as a judge in these disputes or order any payment or action.
Any information supplied to this office will not be sold, rented, or leased to third parties and will only be used by this office to respond to the consumer or to investigate the complaint. We strongly urge consumers NOT to submit sensitive information, such as Social Security numbers or credit card information, unless it is absolutely necessary for the investigation of the complaint. If a consumer believes that they must submit such information, they may send the complaint and any attachments by mail.
In many cases, our assistance will help a consumer obtain an acceptable resolution to their problem. If your dispute remains unresolved, you may want to seek legal advice to decide whether or not you should pursue your claim in court. If the amount of money involved in your problem is less than $3,000, then small claims court may be right for you. This informal and inexpensive forum is designed to help you settle disputes without the aid of an attorney. An attorney should review complicated problems and claims involving a substantial amount of money. To locate an attorney in Hunterdon County, you may call the Hunterdon County Lawyer Referral Service 908-236-6109. For all other areas in New Jersey, you may call the Association of Trial Lawyers, NJ Lawyer Referral Service 800- 367-0089. If your income is limited, you may be able to seek help from Hunterdon County Legal Services 908-782-7979BACK
How To Exercise Your Consumer Rights Effectively:
The first place to go when you have a consumer concern is back to the business where the merchandise and/or service was obtained. Sometimes it is necessary to contact the manufacturer of the product. Often, the results you get will be determined by how effectively you present your complaint. Do Not be discouraged if, initially, you do not obtain satisfaction. Persistence has its rewards.
It is important that you include specific details of your complaint. Include all of the following that are applicable to your complaint.
- Your name and address
- Your home and work telephone numbers
- Name, address and telephone numbers of the business you have a complaint against.
- A concise description of the problem, listed in chronological order.
- Copies of invoices, sales slips, receipts, contracts, warranties, etc. (Do not send your originals).
- Copies of cancelled checks, (front and back).
- Copy of your credit card statement, if item was charged.
- Name(s) of salesperson(s) or representative(s) of the business you have spoken with.
- Copies of related correspondence.
- Indication of the resolution you desire.
=Until your complaint is resolved, it is important to keep copies of everything related to your case.=
IMPORTANT PHONE NUMBERS & LINKS:
- Consumer Product Safety Commission: 800-638-2772
- Federal Communications Commission: 888-225-5322
- Federal Trade Commission: 800-688-9889
- Food and Drug Administration: 973-645-2644
- National Highway Traffic Safety Administration: 800-424-9393
- NJ Division of Consumer Affairs: 973-504-6200
- Consumer Hotline: 800-242-5846 (toll free, New Jersey only)
- New Jersey Professional Boards and Advisory Committees
- New Jersey Division of Banking and Insurance: 800-446-7467
- New Jersey Board of Public Utilities: 800-624-0241
- New Jersey Department of Health and Senior Services: 800-792-9770
- New Jersey Division of Taxation: 609-292-6400
- New Jersey Department of Consumer Affairs Landlord-Tenant Information Service: (609) 984-7574
- Hunterdon County Board of Chosen Freeholders: 908-788-1102
- Hunterdon County Administrator: 908-788-1104
- Hunterdon County Department of Human Services: 908-788-1253
- Hunterdon County Division of Social Services: 908-788-1300
- Hunterdon County Division of Senior Services: 908-788-1362
- Hunterdon County Department of Weights and Measures: 908-788-1249
CREDIT REPORTING AGENCIES:
Consumers nationwide are now able to obtain free copies of their credit histories from the three national credit bureaus (Equifax, Experian and TransUnion), once every 12 months, by making a single request.
- Annual Credit Report Request Service
P.O. Box 105281
Atlanta, GA 30348-5281
You may also contact the credit bureaus individually:
- Equifax Credit Information Services
P.O. Box 740241
Atlanta, GA 30374
P.O. Box 19719
Irvine, CA 92623
P.O. Box 2000
Chester, PA 19022
E-MAIL SCAMS INFORMATION:
OTHER SERVICES AVAILABLE:
- Hunterdon Helpline (Information and Referral Services): 800-272-INFO
- Better Business Bureau: 609-588-0808
- Hunterdon Legal Services: 908-782-7979
FORMS AND PUBLICATIONS
Most of these documents will be in portable document format ("PDF") files which may be viewed with Adobe Acrobat Reader (available free from the Adobe Website).
- Division of Consumer Affairs: Consumer Fraud Act
- Administrative Rules of the Division of Consumer Affairs
- Download a Complaint Form (REVISED FORM DATED- 08/25/2003)
- The Cooling-Off Rule- You may have 3 days to cancel a purchase!
TIPS FOR VICTIMS OF FLOODING
- New Jersey Consumer Affairs:
- Used Car Buying Tips: Detecting and Avoiding Flood Damaged Cars
- Beware of Fraud - FEMA NEVER charges a fee for its services
- Don't Fall Victim To A Scam, State And Federal Officials Warn
www.co.hunterdon.nj.us | Hunterdon County Consumer Affairs